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The web portal will be unavailable from 12:00 PM PST on Sunday, September 17th, 2024 to 10:00 PM PST on Sunday, September 17th, 2024. This period of downtime is to allow the upgrade of the servers infrastructures. We apologize for any inconvenience that this may cause. Kindly inform Customer Service at (888) 530-4360 of any concerns that you may have regarding the planned outage.

What is my Account Number?

Your new account number will be the last five digits of your old account number..

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Account Number
5-digit Mailing Zip Code

What is my Account Number?

Your new account number will be the last five digits of your old account number..

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Don’t Have A Utility Account?

1. Visit the registration link: /client/login.

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2. Click on "Sign-up/Register."

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3. Fill in your existing account number, mailing zip code, email, and an 8-digit strong password to create your account.

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4. Click the "Sign up/register" button.

5.Check your email for a confirmation message. Click on the "Complete Registration" link in that email. Always be sure the link begins with "/client/register/confirm."

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6. Your registration will be confirmed, and you can sign into your account.

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7. For added security, setting up multi-factor authentication (MFA) using your email is recommended to help keep your account and personal data more secure.

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By following these steps, you should successfully create and confirm your account with the updated information.

1. Visit and log in to your account. If you haven't set up your new account, refer to the "Creating an account" instructions mentioned earlier.

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2. Once logged in, click on the "Settings" tab.

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3. Select "Notification Settings" from the menu.

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4. Scroll down to find "Paperless Bill Settings" within the Notification Settings section.

5.Turn on or off paperless billing according to your preference.

        If you want to receive bills electronically (paperless), toggle the setting to "On."

        If you prefer to receive paper bills, toggle the setting to "Off."

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6. Make sure to save your changes.

By following these steps, you will have successfully set up or adjusted your paperless billing preferences.

1. Visit and log in to your account. If you haven't set up your new account, refer to the "Creating an account" instructions mentioned earlier.

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2. Click on the "Manage AutoPay" button after you log in to your account.

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3. If you already have AutoPay set up, you can use this option to edit or delete your existing auto-pay configuration.

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4. If you don't have AutoPay set up yet:

        To set up auto-pay by credit or debit card, enter your card information along with the details associated with that card.

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5.To set up auto-pay by e-check, enter your bank account information along with the details associated with that account.

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6. Double-check the data and click "Submit." You will receive a confirmation on the website, and a confirmation email will be sent to the email address associated with your account.

Following these steps, you should successfully set up auto-pay.

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Access Tips Tricks and Guides to Conserve Water and Save Money

New Application For Water Service

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Vflit Energy

NEW APPLICATION FOR WATER SERVICE

To start water service, a deposit of $100 is required and will appear on your first water bill. The deposit will be returned when the account is closed. We will schedule to turn on your water service the next business day. If you are needing a same turn on, please contact customer service for assistance.


Personal Information

 

Contact Information

 

Work Information

 
 
 

Authorization to turn on water service

When water service is turned on, I will ensure that all water connections served under the above referenced account at this property are properly closed including but not limited to water heater drains, all interior and exterior water faucets, sinks, tubs, showers and toilets and any and all such connections within all residential and/or commercial units served under the above account.

I understand that the will not assume responsibility for any leaks or overflows of fixtures or appliances, or any damage resulting from any such leaks or overflows occurring as a result of water service initiation. In order to have water service turned on without being present, I agree to waive any claims of liability toward the and agree to hold the City and its employees harmless should any water damage occur at this property.

I have read this WAIVER AND RELEASE, and fully understand its provisions. I acknowledge that I am the legal owner or authorized account holder of the above identified premises.

I understand that the previous account holder at this address must submit a Move Out form to close their account for my account to become active.

 

To start water service, a deposit of $100 is required and will appear on your first water bill. We will schedule to turn on your water service the next business day.

Only authorized City personnel are permitted to turn on/turn off service at the meter. Violations may result in fees, fines or discontinuance of service. Tampering with meters is a criminal offense; violators will be responsible for all damage, including all parts and labor.

You may view a current copy of our water rates at .

Electronic Signature Agreement

By checking the "I agree" box below, you agree and acknowledge that

(1) your application will not be signed in the sense of a traditional paper document,

(2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature,

(3) you may still be required to provide a traditional signature at a later date.

(1) Same day turn on requests during business hours - $134 charge/ request must be made before 4:00 pm (Pacific).
(2) After business hours turn on request - $266 charge/ requests made after 4:00 pm (Pacific).


Move-Out Request for Termination of Water Services

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MOVE-OUT REQUEST FOR TERMINATION OF WATER SERVICE

A minimum of one (1) business day, but no more than (10) ten business days, advance notice must be provided. Utility services are terminated Monday through Thursday, excluding holidays.

Service Address

Forwarding Address

Deposit Refunds and Final Billing:

Deposits that have not previously refunded to the account will be applied during final billing or can be transferred to a new account in the same name. Final bills are generated and mailed approximately two (2) to three (3) weeks after the service termination date. Final bills that remain unpaid after thirty (30) days will be sent to a collection agency. Please note, if a letter of credit was provided to start services, you do not have a deposit on the account.

Electronic Signature Agreement

By checking the "I agree" box below, you agree and acknowledge that

(1) your application will not be signed in the sense of a traditional paper document,

(2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature,

(3) you may still be required to provide a traditional signature at a later date.


Customers are billed once a month, on the same date each month. Water bill payments are due 25 days after you receive your bill.

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    Complete the contact form, and we'll reach out to you as soon as possible.

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    To streamline support requests, we use a ticket system. Each request gets a unique number for tracking online, and we keep a complete history of your support. A valid email address and zip code are required to submit a ticket.

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    Please provide as much detail as possible so we can best assist you.

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    Get the Ticket Info by providing the Ticket Number and Account Number

    What is my Account Number?

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    Credit Card Help
    ACH Help

    We offer our customers convenient tools to make payments, manage your account and stay on top of your energy use. It's easy to get started..

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    Pay Online

    Experience hassle-free bill payments from home with our user-friendly online payment platform. Payment reflects in your account immediately transaction acceptance.

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    AutoPay

    Easy way to pay your bill with our new Automatic Bill Payment (ABP) service. Your bill due amount will be automatically deducted from your financial Bank/Credit-Union account.

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    Pay By Check

    Submit your payment by check using the enclosed envelope and remittance stub.

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    Mobile Access

    You can access the util360 Billing portal from your mobile phone and pay your bills.

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    Pay in Person (Market)

    Payments can be made at any MoneyGram payment location.
    When making payments, provide either the name "util360 Municipal Water" or code: "19334"

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    Pay in Person (City Libraries)

    Pay by Cash or Check at City Library, Tue, Wed: 12:00 pm - 8:00 pm Thurs, Fri, Sat: 10:00am-6:00pm

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    The fastest way to get help. Start the chat now for instant help and information.

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    Email / Contact Us

    Questions or comments? Email one of our customer service representatives.

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    What is my Account Number?

    Your new account number will be the last five digits of your old account number..

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    Credit Card Help
    ACH Help

    What is my Account Number?

    Your new account number will be the last five digits of your old account number..

    Sign Up